Parking permit changes for New Year

Changes to the way that parking permits are issued and renewed are being introduced from Monday 4 February meaning that the easiest and quickest way to apply is now online.

CPZ sign

Customers who renew and pay for their parking permits online will be able to park in their zone from 9am the next day without the need to display a paper permit. Their permission to park will be ‘live’ on the council’s database from this time and their paper permit will be posted to them within five working days.

Residents can also split the cost of their permit into four quarterly payments when they sign up to pay by direct debit. Permits paid for by direct debit will take longer to process, so customers should allow longer for their applications to be approved.

And the most convenient way to pay for visitor parking is by using the council’s Visitor Park By Phone service. This allows residents to pay for their visitor’s parking on the same day by making a phone call.

Residents have to register for the Visitor Park by Phone beforehand. To register, residents must send their full name, address, postcode and telephone number to or call 020 8825 6677. For more information, go to

These changes mean that parking permits and visitor vouchers will no longer be issued on the same day by staff in the customer services centre at Perceval House.

Those without access to a computer at home can use one of the computers in any of the borough’s local libraries or in the customer services centre at Perceval House reception. A member of staff will be available at Perceval House to guide customers through the online process.

Applications can also be made by post or in person at Perceval House, but both of these methods will take up to 10 working days to process.

Councillor Bassam Mahfouz, cabinet member for transport and environment, said: “We want to encourage the growing numbers of people with internet access to apply or renew their permits from the convenience of their home. This will cut the queues at Perceval House and, ultimately, save money for council tax payers.

“For those that don’t have internet access, you can still apply by post or in person. What is important is that residents renew their permit in good time so their new permit arrives before the old one expires.”

“Our Pay By Phone system now also means that residents who live in CPZs don’t have to apply for a visitor’s voucher again as they can make a simple phone call to pay for their visitor to park immediately, once they have registered.  Paper vouchers are still available for those who prefer them, but residents should apply in plenty of time”

For more information on the changes, go to or call 020 8825 6677.