Changes to council services over the festive period

Some Ealing Council services will be operating at different opening hours over Christmas and the New Year.

Perceval HouseThe customer service centre at Perceval House, 14-16 Uxbridge Road, will be closed to visitors from 5pm on Christmas Eve, Wednesday, 24 December until 9am on Friday, 2 January 2015.

Residents will be able to access essential and emergency council services, such as social services housing demand and grime busters, around the clock during the festive period by calling 020 8825 5000, including Christmas and New Year’s days. Housing repairs will also be available throughout this time on 020 8825 5682.

Social care customer service staff will be available on the 020 8825 8000 number on Monday, 29 December from 9am to 5pm. Council staff will take customer telephone enquiries on Tuesday and Wednesday, 30-31 December, from 9am to 5pm.

Other services available between 30 and 31 December include

Environment: 020 8825 6000

Automated parking line: 020 8825 6565

Council tax: 020 8825 7050

Benefits: 020 8825 7000

Housing repairs: 020 8825 5682 or 0800 181744

Housing emergency accommodation: 020 8825 7274/8800/8881/8888

Children and adults’ social care: 020 8825 8000

Libraries will close at 4pm on Christmas Eve, Wednesday, 24 December and reopen on Friday, 2 January 2015, apart from Ealing Central Library which will be open on Saturday, 27 December from 9am to 5pm.

All car parks and pay and display bays will offer free parking on Christmas Day, Boxing Day and New Year’s Day.  Visitor parking in resident bays within controlled parking zones (CPZs) will also be free on those days.  Normal parking restrictions will apply on all other days.

Apart from Christmas Day, motorists are reminded that bus lanes and parking restrictions on double yellow lines, loading bays, and parking in other places where parking is prohibited remain in operation throughout the festive period.

The noise response team will be operating a service to deal with noise nuisance complaints. However, there will be no service on Christmas Day and New Year’s Day, and a limited service on Boxing Day will deal with house and car alarms only. Contact them on 020 8825 8111.

The council’s re-use and recycling centres will be open as usual from 8am to 4pm over the Christmas period, except for Christmas Day, Boxing Day and New Year’s Day. Waste and recycling collection days will change over the holiday period. Collections will return to normal on Monday, 12 January.

Christmas and New Year collection dates

Usual collection day                                       Actual day

Monday 22 December                                   Monday 22 December

Tuesday 23 December                                  Tuesday 23 December

Wednesday 24 December                             Wednesday 24 December

Thursday 25 December                                 Saturday 27 December

Friday 26 December                                      Monday 29 December

Monday 29 December                                   Tuesday 30 December

Tuesday 30 December                                  Wednesday 31 December

Wednesday 31 December                             Friday 2 January

Thursday 1 January                                       Saturday 3 January

Friday 2 January                                            Monday 5 January

Monday 5 January                                         Tuesday 6 January

Tuesday 6 January                                        Wednesday 7 January

Wednesday 7 January                                   Thursday 8 January

Thursday 8 January                                       Friday 9 January

Friday 9 January                                            Saturday 10 January

As always, teams will be on standby to grit roads across the borough if required.

The borough’s sports centres will be open at different hours over Christmas. Please visit our website for full details.

Residents will still be able to access all information on the throughout the festive period.